Support
Colourway for iPhone · requires iOS 18 or later
A person reads this inbox. Email support@colourwayapp.com and you will usually hear back within two business days.
Before you write
- Billing, refunds and cancellations go through Apple, not us — see below.
- If a receipt was read wrong, you can fix it yourself in the app; nothing is locked.
- Telling us your account email, your iOS version, and what you expected to happen gets an answer in one reply instead of three.
A receipt was read wrong
This happens. Colourway reads receipts automatically, and creased, cropped, faded, or unusually formatted receipts are harder to read than clean ones. Nothing it extracts is locked — every figure is editable.
- Open the receipt and tap the figure you want to change.
- Each number shows the snippet of receipt text it was read from, so you can see why it came out the way it did rather than guessing.
- Anything the app was unsure about is collected in Needs review, which is the fastest place to catch problems in bulk.
- Corrections are kept as an audit trail, so changing a number never quietly erases what was there before.
If a particular merchant's receipts are consistently misread, send us one — that is the kind of report that actually improves the reader.
Subscriptions, billing and refunds
Apple handles all payment for Colourway. We never see your card, and we cannot charge, refund, or cancel on your behalf.
| What you want | Where it happens |
|---|---|
| Cancel a subscription | Settings → Apple Account → Subscriptions, on your device. Cancel at least 24 hours before the period ends. |
| Request a refund | reportaproblem.apple.com — Apple's decision, under Apple's terms. |
| Change plan | The paywall in the app. Pro and Business are one subscription group, so switching is an upgrade or downgrade, never two subscriptions at once. |
| Restore a purchase after reinstalling | Restore on the paywall. It is always visible, and you do not need to buy anything again. |
| See what each tier includes | The paywall, and the Terms of Use. |
Deleting the app does not cancel a subscription. Cancel through Settings first, or it keeps renewing.
If a subscription lapses, your data stays. Paid features stop and your ledger remains intact and readable on the free tier. Nothing is deleted, and resubscribing brings the features back.
The free tier covers 15 receipts per calendar month, resetting on the 1st.
Paid features are not unlocking
Tap Restore on the paywall first — that resolves most cases, particularly after reinstalling or switching device. If it does not:
- Check you are signed into the same Apple Account that made the purchase.
- Check the subscription is still active in Settings → Apple Account → Subscriptions.
- Entitlement is confirmed with Apple on our server rather than trusted from the device, so a brief delay after purchasing is normal. If it persists past a few minutes, email us with your account email.
QuickBooks
Connecting QuickBooks Online is optional and off by default, and it is part of the Business tier.
- Connect or disconnect: Profile → Accounting.
- Disconnecting revokes our access at Intuit and deletes the tokens we hold. Entries already posted to your books stay there — they are your accounting records, and removing them is yours to do.
- If a posting is refused, the sync log shows Intuit's own reason against that transaction rather than a status code. Most refusals are configuration — an unmapped category, or a receipt that does not reconcile — and can be retried from the sync log once fixed.
- If the connection expires, the Connections screen says so and asks you to reconnect. Nothing is lost.
- Connecting a different company clears your account mappings on purpose: an account ID from one company can point at an unrelated real account in another.
Your data
- Export: Profile → Export writes your whole ledger to a ZIP of CSVs, with receipt images if you ask for them. Do this before deleting anything you might want back.
- Delete your account: Profile → Delete account. It asks you to type
DELETE, then removes your receipts, images, ledger, inventory, sales and connections. It is immediate and cannot be undone. - Password reset: use "Forgot password" on the sign-in screen. The link opens the app directly.
- What we collect and who processes it is in the Privacy Policy.
Reporting a security problem
Email privacy@colourwayapp.com rather than the general support address, and give us a reasonable opportunity to fix the issue before disclosing it publicly. Reports are read and answered.
Contact
Break Thruu Entertainment, Inc.34 Woodbury Court
Brampton, Ontario, Canada L6Y 4K5
General and support: support@colourwayapp.com
Privacy and security: privacy@colourwayapp.com